Unfortunately many retailers are accused of wrongful advice in
recommending products to their customers. There have been a number of
complaints recently brought by customers who believe that the use of the
product that was supplied by the retailer was inappropriate for their
requirements.
Legal action can be extremely painful and distressing for many
independent shop owners who may incur significant legal costs if under-insured.
The distraction away from business, time lost and worry associated in dealing
with a customer compensation claim, obviously causes the owner to take their
eye off the ball, which of course can only be detrimental to their business..
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